ITSM/ESM Consulting

Pinnacle Services

INNOVATE. Effectively configure your Service Desk tools; providing improved efficiency for your resources while delivering value to your customers.

Accelerate time to value through proven expertise and best practices across a wide range of IT initiatives – from ITIL, CobIT®, and IT Service Management.

  • Installation, Setup and Configuration – Utilizing proven methods to reduce guess work, while developing and adapting a seamless solution.
  • Upgrade – Take advantage of new features and process improvements to keep you ahead of the curve.
  • Adoptive Integration – Maintain business involvement and acceptance as you deliver and adopt the solution into your existing environment.
  • Process and Organizational Alignment – Establish a value realization program with defined success metrics and tools for continually measuring and reporting results.


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