Business Process Development – ITSM/ESM Consulting – Education & Support
INITIATE. Assess current and desired state and develop an end-to-end solution. Get your IT Service Management program off on the right foot with a comprehensive assessment and analysis of the gap between current capabilities and business needs — and establish a clear roadmap across people, process, and technology to bridge that gap.
INNOVATE. Effectively configure your Service Desk tools; providing improved efficiency for your resources while delivering value to your customers. Accelerate time to value through proven expertise and best practices across a wide range of IT initiatives – from ITIL, CobIT®, and IT Service Management.
OPERATE. Achieve consistent performance of your solution, from initial adoption to a continued operational rhythm. From definition to deployment, Pinnacle Consulting Services will help you successfully transition to production and achieve sustainability of your IT Service Management solution.