Gartner® Magic Quadrant for ITSM Tools 2014

An Analyst Report Courtesy of Pinnacle BCS

 Key Points:

  • An evaluation of key market players in the IT Service Support Management Industry
  • The visual Magic Quadrant which offers graphical competitive positioning of four types of technology providers.

IT service support management tools can leverage a business view of IT services, enabling the IT support organization to better prioritize and quickly resolve or escalate issues and problems, and improve root cause isolation. ITSSM tools extend the capabilities of the IT service desk, enabling IT to manage incidents, problems, changes and service requests at a more effective rate.

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