Analyst Reports

Gartner® Magic Quadrant for ITSM Tools – The Forrester Wave – IDC Service Desk MarketScape


 2014 Gartner Magic Quadrant

An evaluation of key market players in the IT Service Support Management Industry. The visual Magic Quadrant which offers graphical competitive positioning of four types of technology providers.

— Jarod Greene, Tapati Bandopadhyay and Chris Matchett


 2014 The Forrester Wave

Visual graphical positioning of the top 10 most significant ITSM SaaS vendors. Scoring of the top 10 vendors based on their SaaS delivery capabilities. Detailed findings about how well each vendor fulfils its ITSM SaaS criteria.

— Amy DeMartine


 2014 IDC Service Desk MarketScape

Service desk software is experiencing a period of rapid innovation and growth. Vendors need to evolve to keep up with the ‘four pillars’ of change to the IT Ecosystem. The proliferation of mobile, tablets and BYOD is increasing the complexity of service management tasks.

— Robert Young

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