Why Us?

“How you do business is just as important as the tools you use.”

A winning advantage is not based on services alone, but rather on the people that deliver excellence and consistency each time.  Our team consists of Senior Business Architects and supporting Consultants with over 20 years of proven IT industry experience, including over 10 years of applied experience with BMC Service Management products such as (Service Desk Express, Track-IT and Remedy), and a keen understanding of ITIL (Information Technology Infrastructure Library) concepts and practices.  Our consultants hold certifications in BMC Service Desk Express, Cherwell Service Management, as well as ITIL V2 and V3 Foundation.  In addition, our Senior Business Architects are also certified in Cobit v4, Sarbanes Oxley (CSOX), ITIL v3 Expert , VMWare Virtual Lab and VMWare Business Continuity Solutions.

Our highly qualified team has been recognized for their expertise; we have been involved in Beta Test programs for BMC Service Desk Express since the release of version 6.0, and we are regular attendees to BMC’s Customer Advocacy Board, where we review and discuss potential additions to Service Desk Express patches and major releases.

Finally, we are contributing members of professional organizations such as Help Desk Institute (HDI) and itSMF (IT Service Management Forum) where we engage in active discussions and gain insight into industry trends and changing needs and then utilize this information to improve upon our service offerings.


Contact us today for a free consultation.

Learn exactly how Pinnacle can custom-fit our services with your company’s needs.

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