Service Desk Solutions

A Pinnacle ITSM/ESM Consulting Service

Robust and Flexible solutions built upon a reliable platform aligned with ITIL principles.

EasyVista is a complete browser-based service desk tracking automation tool. It offers a flexible architecture which makes it an ideal service desk tracking software for the needs of many businesses. Powerful workflow provides unmatched service and reduces operational expenses, while interactive graphical reporting displays the data you need to make informed business decisions.

The following are solutions we provide based on the EasyVista line of products:

New Implementations

With over 10 years of product experience Pinnacle has been a choice of many businesses to help in providing results at the right price.

If you are implementing EasyVista for the first time, our consultants will work with you to make the implementation go smoothly. We take the time to get to know your business while identifying key features of the product and model them to support your current service needs.

Our implementations include:

  • Pre-Implementation Planning & Product Overview
  • Review of current Incident/Request process
  • Review of any help desk policies & procedures
  • Work flow development and software configuration
  • End User/Administrator Knowledge Transfer

Our Installations generally range from one week to several depending on size and complexity of your Service Desk operations and the features you wish to implement.

Service Desk Migrations

Stay ahead of the curve and take advantage of features that will enhance your solution and aide in achieving operational effectiveness.

Sometimes the task of upgrading your Service Desk product can be intimidating. With many years of experience with EasyVista products we can make the process painless. Our EasyVista upgrade service includes:

  • NEW Features review
  • Review of Business Objectives
  • Pre-Upgrade Planning
  • Two phase upgrade process: Initial test upgrade done offsite to identify any
  • issues to be corrected prior to final upgrade.
  • 1 day of Administrator and End user overview

If you wish to supplement this service by taking advantage of new features of EasyVista, we would be happy to discuss these options with you in order to create a custom solution.

Contact us today for a free consultation.

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