Metrics & Reporting

A Pinnacle ITSM/ESM Consulting Service

Define reports for your service desk solution that provide actionable metrics which monitor the health of your IT operations and the effectiveness of your services.

Effective decision making at all levels does not happen in a vacuum. In fact, designing a product to collect the right data is half the battle; reporting on this information and providing correct and meaningful metrics is the other half of the equation. This service will provide the following:

  • Review of current reports used and reporting habits
  • Review of system design of forms to ensure the correct data is being captured
  • Requirement gathering of reporting needs including the audience that will be viewing and using the reports
  • Report creation
  • Review, Validation & Signoff

NOTE: This service can be done off site as long as client has ability to allow for remote connection and has a development/test environment.

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