A Pinnacle BCS Education and Support Service
A successful ITSM program doesn’t operate based on tools alone but knowledgeable people.
IT professionals and management need to be armed with the relevant knowledge, skills and understanding necessary to enhance ITSM processes and leverage new technologies adopted.
The right ITSM education provides your staff with an understanding of ITIL and its benefits that will help them to improve performance and productivity, leading to greater returns on your ITSM investment.
Pinnacle Business Consulting has partnered with ThirdSky, our premier vendor for ITIL training and certification. As a partner we are able to offer a comprehensive portfolio of educational programs to provide your staff with the necessary skills and knowledge needed to construct, utilize and maintain their ITSM processes.
The following is a sample of classes that are offered.
- ITIL Awareness and Executive Overview
- ITIL v3 Foundation and Bridge
- ITIL v3 Intermediate and Expert
- Various online Web courses