Education and Support

Pinnacle BCS Services

OPERATE. Achieve consistent performance of your solution, from initial adoption to a continued operational rhythm.

From definition to deployment, Pinnacle Consulting Services will help you successfully transition to production and achieve sustainability of your IT Service Management solution.

  • Deployment Support – On site go-live support tailored to ensure a successful transition to production.
  • Remote Management – A subscription service providing ongoing administration and maintenance of your BMC Service Desk solution.
  • User Mentoring/Training – Increase user adoption by having our consultants work with your administrators, users and management to provide custom Service Desk Express and /or ITIL Training.
  • Peak Performance – A combination solution that provides elements of system and process health checks, maturity assessment, solution tuning and custom consulting to ensure your solution performs to expected levels.
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