ITSM Process Development
One of Pinnacle’s Business Process Development Services
Increase Customer and IT productivity and help to clarify how IT affects and is aligned with the business.
Currently Pinnacle has created a new set of service offerings in the form of a 2-3 day work shop(s). These workshops will be part instructional and part co-development with the client. We will collaborate and review current processes you may either have in place or are considering to adopt and then collectively develop the needed elements that will define a successful IT Service Management process.
The following are 2-3 day workshops that we will be offering:
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Knowledge Management
The deliverable from this workshop is a drafted Process Management Manual that captures the outcomes and decisions from the workshop. The final deliverable takes one to two weeks to finalize post-workshop.