Gartner® Magic Quadrant for ITSM Tools – The Forrester Wave – IDC Service Desk MarketScape
An evaluation of key market players in the IT Service Support Management Industry. The visual Magic Quadrant which offers graphical competitive positioning of four types of technology providers.
— Jarod Greene, Tapati Bandopadhyay and Chris Matchett
Visual graphical positioning of the top 10 most significant ITSM SaaS vendors. Scoring of the top 10 vendors based on their SaaS delivery capabilities. Detailed findings about how well each vendor fulfils its ITSM SaaS criteria.
— Amy DeMartine
Service desk software is experiencing a period of rapid innovation and growth. Vendors need to evolve to keep up with the ‘four pillars’ of change to the IT Ecosystem. The proliferation of mobile, tablets and BYOD is increasing the complexity of service management tasks.
— Robert Young