About Pinnacle BCS
“How you do business is just as important as the tools you use.”
Pinnacle Business Consulting is an ITSM consulting, integration, and ITIL process development company supporting businesses in the mid-market, enterprise, and government sector throughout North America. Our customers partner with us to stay true to their business needs by leveraging our experience to solve their service management challenges. We are sought out because we engender trust, and help our customers create value by providing end-to-end solutions that are timely, cost-effective, and with uncompromising quality. With a combined experience of 30 years in the industry, our team provides the capabilities and process experience to enable our clients to innovative solutions that work for them because they are business-driven and sustainable.
- ITSM Maturity Assessments
- ITIL Process Development
- ITSM Consulting
- Service Desk Solutions
Assessment (As Is-To Be)
Pinnacle BCS is among the most competitive companies in the IT Service Management industry. We work to stay ahead of the curve and changing industry needs in order to adapt our services accordingly. We lead many of our engagements with one of our assessments in order to get a better understanding of where you are in your ITSM journey (as is) and work with you to map out what success looks like and create a solution to get you there (To Be).
In order to effectively design a solution, it is important to; baseline where you are in your IT Service Management maturity, map out a plan to deliver on the recommendation, and incorporate operational sustainability to ensure continued buy in and value of the service. In addition to People, Process and Tools we also address elements of your “IT and Business Strategy“
Understanding what your current IT and Business initiatives are from a 6 month, 1 year and 5 year perspective helps us gain insight into any governance , compliance or other high profile items that can impact any solution we are working on with you. We assess what direction your company is heading in, and how that involves IT. We then take this information and build in the necessary elements to ensure your ITSM initiative is moving forward on the same path as your company as a whole.
“How you do business is just as important as the tools you use.” This phrase is the guiding principle upon which all our services are built. We partner with our clients to ensure that we remain true to their business needs as we define Service Management solutions. End-to-end solutions are then developed to include elements of our 3-point model: Initiate, Innovate, and Operate.
A winning advantage is not based on services alone, but rather on the people that deliver excellence and consistency each time. Our team consists of Senior Business Architects and supporting Consultants with over 20 years of proven IT industry experience, including over 10 years of applied experience with BMC Service Management products.